Frequently Asked Questions

About

What is BetterMe Rx?

BetterMe Rx is your trusted source for the latest and safest solutions for effective weight loss, hair growth, skin care and more. Our platform offers private and convenient healthcare solutions, all without ever leaving your home. Our telehealth team is committed to top quality care with US Based Board-Certified physicians. Explore our range of services today and witness firsthand the seamless path to achieving better health. All treatments are confidential, and medications are shipped directly to your door at competitive, transparent pricing. No insurance required.

What is the BetterMe Rx process?

Choose the therapy required, click on ‘Start My Visit,’ and respond to a brief set of medical questions. Our team of US-based doctors will thoroughly review your provided information and prescribe medications as necessary. Expect to receive feedback from one of our doctors within approximately 24 hours. In certain States, a video consultation or live chat will be necessary. If so, one of our doctors will reach out to you to conduct and finalize your consultation using the required method.

Ordering

Do I need to sign for my order?

No. Your medication will ship via Rush No-Contact delivery, a signature is not required.

When will I be charged for my medication?

You will be billed for your medication when the medication is shipped based on the treatment plan you select.

How do I change my credit card?

You can change your method of payment at any time. Login to your BetterMe Rx account and follow the prompts.

What if I have a problem with my order or my account?

Click on the “Contact us” section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.

How long will it take to get my medication?

Once you complete the online visit, you’ll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.

How can I change my shipping address?

Login to your BetterMe Rx account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.

How do I reorder or cancel?

Login to your BetterMe Rx account and reorder or cancel. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.

Can I return my medications once I receive them?

Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.

Other

Can I use my health insurance?

We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. BetterMe Rx has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are competitively priced and often more affordable than using insurance.

Is it legal to prescribe medications online?

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.

Can I use my local pharmacy?

Yes. You can choose to use your local pharmacy and our doctors can send your prescription to them. However, the most cost-effective and convenient option will be through BetterMe Rx’s network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.

Which pharmacies are you affiliated with?

813.967.8145We only work with licensed U.S.-based pharmacies.

Current pharmacy partners include:

EpiqScripts 

465 W President George Bush Hwy #240, Richardson, TX 75080 | (833) 654-3553 | Mon–Fri: 9:00 AM – 5:00 PM (CST)

Valiant RX 

1274 Anna J Stepp Dr., Ypsilanti, MI 48197 | (855) 466-2583 | Mon–Fri: 9:00 AM – 6:00 PM (EST)

GoGoMeds 

525 Alexandria Pike, Suite 100, Southgate, KY 41071 | (888) 795-5826 | Mon–Fri: 9:00 AM – 7:00 PM; Sat: 9:00 AM – 1:00 PM (EST)

The Pharmacy Hub 

15600 NW 15th Ave, Suite C, Miami, FL 33169 | (888) 958-1382 | Mon–Fri: 8:00 AM – 4:00 PM (EST)

Emerald Compounding Pharmacy

5325 Primrose Lake Circle, Suite A, Tampa, FL 33647 | (321) 321-3313 | Mon–Fri: 9:00 AM – 5:00 PM (EST)

Striker

1330 Pin Oak Rd, Katy, Texas 77494 | (832) 437-8624

Belmar Pharmacy

2500 Lakepointe Parkway, Odessa, FL 33556 | (813) 967-8145 | Mon–Fri: 8:30 AM – 5:00 PM (EST)

Who is your provider network?

Telegra MD - https://telegramd.com

Dr Telx - https://drtelx.com/

What doctor network are you affiliated with?

Telegra MD - https://telegramd.com

Dr Telx - https://drtelx.com/

Do you serve all 50 states?

Yes. BetterMe Rx serves patients in all 50 U.S. states.

Is my information safe?

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

How old do I have to be to use BetterMe Rx?

We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.

If I’m having an emergency, what should I do?

In case of an emergency please call 9-1-1.

Why do I need to submit a copy of my photo ID and take a picture of myself?

State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

Returns

How do I reorder or cancel?

Login to your BetterMe Rx account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.

Item added to your cart